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Customer journey
Added on
27/02/2008
Updated on
17/08/2009
This page has resources to help councils redesign their internal systems so that they deliver self-directed support , and are efficient
- Self-directed Support Process
This is a report of work done on a high level generic 'end to end process' to support councils to design new internal processes that are efficient, and supportive of self-directed support and existing... - Self-directed Support Process: Legislative Context
This is a review of legislation and policy that is a supporting document to the Self-directed Support Process report. It is part of the Putting People First Personalisation Toolkit. - Self Directed Support Process: Literature search
This is a literature review that is a supporting document to the Self-directed Support Process report. This is part of the Putting People First Personalisation Toolkit . - Single Assessment Processes and Personal budgets
This is a paper discussing the links between different assessment processes, and is a supporting document for the Self-directed Support Process paper. This is a part of Putting People First Personalisation... - Review of Individual Budgets: CSED
The purpose of the review is to provide an assessment of the implications for system change, in the context of CSED knowledge of current processes. The review has been based on analysis of two IB pilot... - Self-directed Support Strategy Workshop
This is a presentation that can be adapted for use in the Strategy Workshop recommended as part of this stage of planning. It is part of the Putting People First Personalisation Toolkit . - Lincolnshire Diagram of new customer journey
This one page shows the new processes and choices that an individual coming to social services for support would be offered. Thank you to Lincolnshire for letting us share this.
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